OUR CHRISTMAS EXCHANGE AND RETURNS POLICY
As customer satisfaction and peace of mind are very important to us we have decided to EXTEND our exchange/returns policy for Christmas Gifts ordered before the big day.
Our 30 Day Returns Policy will start on Christmas Day (25/12/2020) rather than from the date of purchase. this means that you have until Tuesday 7th January 2021 for us to receive back any items purchased as Christmas gifts from 31/10/2020 onwards. OUR EXCHANGE & RETURNS POLICY”
Please see below for details of our returns policy – and please remember not to remove any labels/barcodes or tags attached to the items or dispose of packaging until you are sure you are keeping the garment.
Any item(s) can be returned for an exchange, if it qualifies under the following terms:
The item(s) must be unworn and in unsoiled condition, complete with all attached labels/tags/barcodes, the original packaging and the invoice enclosed from the original order.
All items will be checked on receipt by our QC department. Additional exceptions to the Returns Policy are: Underwear, Earrings & items sent back with a defined, strong odour such as strong cooking smells, cigarette smoke etc.
Please note that we advise that ALL Returned goods should be sent using the RoyalMail as mentioned on the returns policy. If not, please ensure to use recorded delivery and add the relevant insurance to cover yourselves against non-delivery by your chosen courier.
It couldn’t be easier to return products to us for an exchange or refund. Simply click on the questions below to find any answers to your return queries. If you can’t find the answer you require feel free to contact customer services for further help.